THOREAU SERVICES, INC.
Mission, Values and Guiding Principles
Mission
Thoreau Services is a nationwide provider of cleaning services, maintenance services and repairs for retail chain stores, commercial buildings, and new construction.
Our mission is to be the premiere provider of professional cleaning, maintenance, and repair services in the United States.
We accomplish this by exceeding our customers' expectations in response, quality, flexibility and customer service while remaining an adequately profitable enterprise which can in turn re-invest funds towards continued service level improvement.
Values
- People
- Our people are our most valuable asset. They hold our
corporate intelligence, maintain our relationships with
our customers, and determine our reputation and vitality.
Thus, involvement, teamwork and solid employee relationships
are core values.
- Services
- Our services are the end result or our efforts. They should
be the best in serving customers nationwide. As our services
are viewed, so are we viewed.
- Profits - Profits are a measure of how efficiently we provide customers with the best services for their needs. Profits are re-invested into the enterprise to continually improve our service level and employee compensation level. Profits are required to survive and grow.
Guiding Principles
- Quality
comes first. To achieve customer satisfaction, the quality
of our services are our number one priority.
- Customers
are the focus of everything we do. Our work is done with
our customers in mind, providing better services than our
competitors
-
Continuous improvement is essential to our success. We strive
for excellence in everything we do, in our services, in
their safety and value, in our human relations, our competitiveness,
and our profitability
- Employee
involvement is our way of life. We are a team. We treat
each other with trust and respect.
- Sub-contractors
and suppliers are our partners. The company maintains mutually
beneficial relationships with sub-contractors, suppliers
and other business associates.
- Integrity is never compromised. The operations of our company nationwide is conducted in manner that is socially responsible and commands respect for its integrity and positive contributions to society. Our doors are open to men and women alike without discrimination and without regard to ethnic origin or personal beliefs.